You know what I hate most about answering the phone at work?

1. The Phone Whisperers.
"Sorry mam, can you speak louder please?"
After I say that they'll attempt to speak louder by using heavier breaths.
Someone save me.
I try to catch on a few key words while they're breathing their words because its embarrassing to keep telling them to speak up.
I guess they're using the company phone secretly.
From the first hello if I detect a whisperer I'd get them to hold on while I tuck my hair behind my ear.
Trying to press the phone as close to my ear as possible, I concentrate very hard to hear.
If my colleagues are within earshot, I will say "Thank you. Bye bye." to the bleeting dial tone.

At least they're soft, even if they're hurling vulgarities I wouldn't notice.
Life ain't too bad huh.
Until you get the calls of the People who Hang Up abruptly.
Damn I hate being hung up on.
It catches me by surprise, humiliates me while I hear the dial tone beep monotonously.
Today I got a call from this f*ed up mother who absolutely cannot understand anything I say.
Her not-so-bright son went home although there's extra lessons after school.
Lucky for her there's a class tomorrow conducting the same lessons.
But this f*ed up lady wouldn't take a solution.
She wants to vent her anger on me.
She keeps going "what kind of service is this? You know its very confusing for us? Since your school gives us an option between monday and tuesday you should tell us what. "

After asking for a favour she hangs up immediately.
That is a bad example of how you ask for favours.
Oh I'm so touched by your sincerity of hanging up the phone abruptly that I will IMMEDIATELY get back to you.
Or was that an attempt to intimidate the other person on the line?

Shit you ma'm. Shit you for not getting your son to check with the teacher the day.
Shit you for rambling on and on while I put you on speaker to continue reading dooce.com.[since I can't possibly hang up on you. I think you'll pluck all your pubic hair in frustration from having no one to complain to.]

This f*ed-up lady kept calling me every fifteen minutes to ask the teacher to confirm with her what day is it supposed to be.
She was really too dense to understand "the teacher is not around now".
She must have been thinking that it meant "the teacher is at your beck and call and its only 3 hours after school ended.! "

Every time I sense that she was going to hang up I poise to put down the phone so that she might here the dial tone before I do.
I punched my fists in the air in triumph whenever I hung up at the same time she did.
Yes she did call so many times.

I was so lucky I met the instructor of those enrichment lessons.
He passed me the namelist of the students involved and guess what?
This f*ed up lady's son's name wasn't there.

I called her immediately.
"HA! Your son didn't hand up the form."
She hesitated for a while.
"My son told me he handed it up." I like her so much better when she's meek.
I went HA! again so many times explaining to her what she can do.

And before she can hang up on me, I "HA! Thank you" and hung up.

HA! I know her son's name and I will take note.

Labels: Work

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